Shipping policy
At Faruque's Gift Shop, we are committed to providing a transparent, reliable, and efficient shipping experience. Every order is carefully inspected and prepared to ensure safe and timely delivery across the United States.
1. Shipping Rates & Service Area
We currently ship exclusively within the United States.
Free Shipping
We offer Free Shipping on all orders within the United States.
No Hidden Fees
We do not charge hidden handling or processing fees. Applicable taxes are calculated at checkout based on your delivery address.
2. Free Local Pickup
Customers located near Brooklyn, New York may choose local pickup during checkout.
Pickup Location
927 Manhattan Ave, Brooklyn, NY 11222, United States
Availability
Orders are usually ready for pickup within 2–4 hours during business hours.
Notification
You will receive an “Order Ready for Pickup” email once your order is prepared. Please bring your order confirmation and a valid ID.
3. Order Processing & Cut-Off Time
We operate Monday through Sunday to ensure fast and efficient order processing.
Order Cut-Off Time
6:00 PM (Eastern Time)
Processing Time
1–3 Business Days
Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
4. Delivery Estimates
Once your order has been shipped, estimated delivery times are:
- Transit Time: 5–8 Business Days
- Total Estimated Delivery Time: 6–11 Business Days
Delivery times may vary during busy seasons, holidays, or carrier-related delays outside our control.
5. Tracking Your Order
After your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number and delivery updates.
Tracking information usually becomes active within 24–48 hours.
6. Address Accuracy & Deliveries
Incorrect Address
Please ensure all delivery information is correct at checkout. If a parcel is returned due to an incorrect or incomplete address, additional shipping charges may apply for resending the order.
Damaged Items
If your order arrives damaged, please contact us within 3 days of delivery at:
Please include photos of the damaged product and packaging so we can assist you quickly.
7. Contact Information
Store Name: Faruque's Gift Shop
Address:
927 Manhattan Ave, Brooklyn, NY 11222, United States
Phone: +1 929-360-5986
Email: support@faruquesgiftshop.com
Customer Service Hours (ET)
Monday – Sunday: 10:00 AM – 6:00 PM
Order Cut-Off Time
6:00 PM (ET)