FAQs

HOW CAN I PLACE MY ORDER?

Simply select your preferred product or option on the product page, click the “Add to Cart” button, and follow the secure checkout steps to complete your order.

Once your order is successfully placed, we will begin preparing it and send you a confirmation email.

CAN I MODIFY OR CANCEL MY ORDER?

Yes. You may request order changes or cancellations within 24 hours of placing your order.

Once an order has been processed or shipped, modifications or cancellations may no longer be possible.

Please contact us immediately at support@faruquesgiftshop.com for assistance.

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders are typically processed within 1–3 business days.

For orders within the United States:

Transit Time: 5–8 business days
Total Estimated Delivery: 6–11 business days

Delivery timelines begin once the order has been shipped.

DO YOU OFFER FREE SHIPPING?

Yes! We offer Free Shipping on all orders within the United States.

There are no hidden shipping or handling fees.

MY TRACKING NUMBER DOESN’T WORK

Tracking numbers may take 24–48 hours to update in the courier’s system after shipment.

If your tracking number still does not update after a few days, please contact the carrier or reach out to our support team for assistance.

WHAT IF MY ORDER ARRIVES DAMAGED?

If your item arrives damaged or defective, please contact us within 3 days of delivery with clear photos of the product and packaging.

We will arrange a replacement or refund as quickly as possible.

DO YOU OFFER RETURNS?

Yes. We offer a 30-day return policy for eligible unused items in original packaging.

Please contact us before sending any return request.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept:

Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
PayPal
Debit Cards

All payments are processed securely through trusted payment providers.

WHEN WILL MY CARD BE CHARGED?

Your payment method will be charged immediately after your order is successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

Your security is extremely important to us.

We use SSL encryption technology to protect your information during checkout. We do not store your full credit card details, and all payments are processed securely through PCI-compliant providers.